Refund policy

At Huggytuggy, customer satisfaction is our top priority, which is why we offer a 100% guaranteed return policy.

We understand the importance of providing high-quality, healthy treats and supplies for your furry family members, which is why we want you to be enthusiastic about your purchases from us.

If for any reason you are not satisfied with your purchase, we offer a 30-day return policy.

To be eligible for a return, the item must be unused and in the same condition as you received it, and in its original packaging.

To complete a return, we require a receipt or proof of purchase. Please do not send the purchase back to the manufacturer. If your item is defective, we will gladly offer a return and refund.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within a certain amount of days.

Please note that shipping costs are non-refundable, and you will be responsible for paying for your shipping costs for returning the item. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.

We strive to provide the best service possible to our customers, and we hope you enjoy your shopping experience with Huggytuggy.

If more than 15 business days have passed since we’ve approved your return, please contact us at order@huggytuggy.com.