Huggy Tuggy Enamel Mug
- Regular price
- Regular price
- Sale price
- Unit price
Vendor : huggytuggy
Product Type :
Sku : 5105374_11189
• Material: Enamel
• Dimensions: height 3.14″ (8 cm), diameter 3.25″(8.25 cm)
• White coating with a silver rim
• Hand-wash only
• Blank product sourced from China
Attention! Don't heat liquids or food directly in the mug—it can damage the coating.
1) Where do you ship to and from?
We provide international shipping to most parts of the world, free of charge! We have fulfillment centers all over the world. Depending on where your shipping country is, our system will route your orders through our network of fulfillment centers and fulfill your order in the most effective and efficient way possible.
2) Do you provide a tracking number?
Yes. We upload the tracking number as soon as the item ships. You will receive a shipping confirmation email once we upload the tracking number into our system. Please also take note that if you have multiple items in your order, we may ship them separately due to different warehouse locations. In that case, we will upload tracking numbers for each item respectively.
3) Why can't I track my order using the tracking number provided?
Please note that the tracking information provided to you may sometimes only be tracked after 2-3 business days. This happens because the item is still being processed by the carrier and was not scanned and/or updated immediately in their system. If this happens, please track again at a later time.
4) How fast do you ship?
Orders typically ship within 3-4 business days of payment. (Weekends do not count as business days). We do our best to ship out as quickly as possible and will update you with tracking information as soon as it ships.
Please also take note that if you have multiple items in your order, we may ship them separately due to different warehouse locations. In that case, we will upload tracking numbers for each item respectively.
5) When will I receive my order?
Domestic shipping US (expect 3to 5 business day delivery)
Special items may have potential carrier delays, please expect 1-2 weeks delivery (US) and 2-3 weeks delivery (CA, UK & AU). Delivery times vary if you're outside these countries and may differ based on customs processing times. We thank you for your patience and understanding during these difficult times.
6) I have entered an incorrect address, help!
Please contact us within 4 hours if you need to change an incorrect address. We may not be able to change your shipping address once the 4-hour time frame has passed.
100% GUARANTEED RETURNS
Huggytuggy customer satisfaction is our #1 Priority! We want you to be very enthusiastic about your purchases from us!
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Return & Refunds of Defective products (if applicable)
For the return of defective products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
To return your product, please contact us, and we will give you all the details.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.